- 10:00 - 10:05: Welcoming & Introduction
- 10:05 - 10:20 How to make sense of the eCommerce customer journey
- 10:20 - 10:35: How to create a seamless and personalized customer journey across your eCommerce platform
- 10:35 - 10:50: Engage your audience at the right moment at the right channel
- 10:50 - 11:00: Q&A